Vopres ‘How2′ videos for the Customer Service Industry
Tasked with improving the customer experience while driving down costs?
Consider using “How to” and training videos on your self service portals. Your churn rates will improve as customers appreciate the freedom to find answers at their convenience. Your contact centre costs will fall as the number of avoidable calls and emails reduce.
Types of Vopres ‘How2′ videos: |
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FAQ videos
Companies with long textual explanations on their websites are adding short, self service videos so their customers can get answers to their questions easily and instantly. The aim: to cut the number of avoidable calls to their contact centres and reduce cost. 10 FAQ videos cost £1,950.
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Training videos
Get your staff trained and ready for work faster. Reinforce your classroom training programs with short, self service videos. Instead of only depending on line managers after training, trainees can use videos to answer frequently asked questions that come up once they start working. Request a Quote |
Testimonial videos
Bring your case studies to life by adding customer testimonial videos to your website or exhibition stand. This personal touch will show customers that you understand their issues and really can deliver what they need. Request a Quote |
Tips & Advice videos
Share your know-how with your customers on video. They will see you as the experts and it boosts loyalty. Show them how to use a product or service – it’s much faster than spending 40 minutes on the phone trying to explain! They can view them on youtube or your website, or your Call Centre Agents can send them after a call. Request a Quote |
4 Simple Steps for producing 10 FAQ videos in 2 weeks for £1,950
Step 1: Choose the FAQs
For example, the 10 most costly questions that customers ring up with to your contact centre.
Step 3: Choose a presenter
Either from Vopres, one or your own experts or staff, or tell us the type you are looking for.
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Step 2: Send us your scripts
Each up to 180 words = c. 60 seconds, or ask for one of our professional script writers.
Step 4: Wait 2 weeks
Wait just 2 weeks for delivery – delivered optimised for YouTube or Vimeo hosting.
